Refund & Return Policy
We want every Vianzara piece to arrive exactly as it should. If something’s off, here’s how we handle it.
Time Limit
Got a defect or received the wrong item? Let us know within 2×24 hours of delivery. Claims outside this window won’t be processed, so don’t sit on it.
What Counts
We only take returns or refunds for:
- Manufacturing defects (loose stitching, print or embroidery issues, material flaws that aren’t from wear and tear)
- Wrong item shipped (not what you ordered)
Picked the wrong size, changed your mind, or the item shows wear from use? Unfortunately those don’t qualify.
How to File a Claim
- Message our CS team on WhatsApp or Instagram DM within 2×24 hours of receiving your order
- Send your order number, clear photos or video of the issue, and a photo of the shipping label
- We’ll check everything and get back to you with next steps
What You’ll Get
Depending on the case, resolution could be an exchange, a refund, or store credit. We’ll walk you through the best option once your claim is verified.
One More Thing
If the issue is on us (defect or wrong shipment), return shipping is on Vianzara. No extra cost to you.